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Know What You Agree To at 55qq2

These terms set out what you can expect from us and what we expect from you when you open an account and use the lobby.

Account eligibility appliesbKash, Nagad, Rocket wallet rules includedLocal law and region conditions applyOne account per personTerms may be updated with notice
55qq2 Know What You Agree To at 55qq2
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently across every account. Verification is tied to your registered mobile wallet — bKash, Nagad, or Rocket — so your account identity is confirmed through the wallet you use to transact, not just a password. Account data is held securely and is not shared with third parties outside what is required to process your transactions. If you believe your account has been accessed without your permission, contact us immediately through live chat and we will freeze the account while we investigate.

Wallet-Linked Verification

Your account is tied to your registered bKash, Nagad, or Rocket number. Any change to your linked wallet requires identity confirmation before it takes effect.

Data Retention Policy

We retain your account and transaction records for as long as required under these terms and applicable regulations. You can request a summary of your data by contacting support.

Terms Change Notification

When these terms change in a material way, we post the update here and notify you through your registered contact. You have the right to close your account before the new terms take effect.

Account Closure Request

You can request account closure at any time through our support channels. Pending wallet balances are reviewed and processed to your registered payment method after verification.

TERMS CONTACT PATHS

Reach Us About Any Terms Query

If something in these terms is unclear or you want to flag a concern about your account or a wallet transaction, our support team is here to help. You can contact us through live chat directly from your account dashboard, or send a message via our official email channel. For wallet-specific disputes — whether that is a bKash transfer that did not reflect or a Rocket withdrawal query — use the dedicated transaction support path so we can pull the right records quickly.

Live Chat Open your account dashboard and start a live chat session. This is the quickest route for terms questions or wallet transaction disputes.
Email Support Send your query to our support email with your account ID and the relevant transaction reference. We respond to terms and account questions through this channel.
Transaction Dispute Path For bKash, Nagad, or Rocket payment issues, use the transaction dispute form in your account wallet section. Attach your wallet send confirmation for faster resolution.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering accounts, wallets, eligibility, and what happens when things need reviewing.

Access and eligibility depend on your local law and the region you are in. We do not confirm availability in every location — check what applies to your area before opening an account.

No. These terms allow only one account per person. If duplicate accounts are found, we reserve the right to close them and hold any associated wallet balance pending review.

Use the transaction dispute path in your account wallet section. Attach your bKash or Nagad send confirmation. Our team will match it against our payment records and resolve it.

Withdrawals are matched to the deposit method on record. If you deposited via Rocket, the withdrawal returns to that same Rocket number. Changing your linked wallet requires identity confirmation first.

We post the revised terms here as soon as an update goes live. For material changes, we also notify you through your registered contact. Continuing to use your account after the update means you accept the new version.

Contact our support team through live chat or email with your account ID. Data requests and closure requests are handled through the same support channels, with wallet balances reviewed before closure is finalised.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.